| Server Watch Server Watch is a pay per incident, 24x7 server monitoring, remediation, maintenance and management solution. Engineers monitor and troubleshoot server problems based on alerts and early warning information received from the unobtrusive background service software. Server Watch covers the following:
 | 24x7 monitoring and troubleshooting |
| Anti-Virus License |
| Backup Monitoring |
| Patch Management |
| Service Pack Installation |
Early Warning and Preventive Maintenance for:
| Hardware (memory, disk, RAID and UPS) |
| Microsoft Windows Server |
| Active Directory |
| Microsoft Exchange |
| Microsoft SQL Server |
| Microsoft Small Business Server |
| Anti-Virus |
Remote Server Care
Remote Server Care is a complete, 24x7 server monitoring, remediation, maintenance and management solution. Engineers monitor and troubleshoot server problems based on alerts and early warning information received from the unobtrusive background service software. Remote Server Care covers the following:
| 24x7 monitoring and troubleshooting |
| Anti-Virus Management |
| Anti-Virus License |
| Backup Management |
| Patch Management |
| Service Pack Installation |
| Log Maintenance |
| Virus Definition and Prevention |
| Server Tuning and Cleaning |
Early Warning and Preventive Maintenance for:
| Hardware (memory, disk, RAID and UPS) |
| Microsoft Windows Server |
| Active Directory |
| Linux |
| Microsoft Exchange |
| Microsoft SQL Server |
| Microsoft Small Business Server |
| Citrix Metaframe |
| Anti-Virus |
Remote Server Care Plus
Remote Server Care Plus is a complete, 24x7 server monitoring, remediation, maintenance and management solution. Engineers monitor and troubleshoot server problems based on alerts and early warning information received from the unobtrusive background service software. Remote Server Care Plus covers the following:
| 24x7 monitoring and troubleshooting |
| Anti-Virus License |
| Anti-Virus Management |
| Backup Management |
| Patch Management |
| Service Pack Installation |
| Log Maintenance |
| Virus Definition and Prevention |
| Server Tuning and Cleaning |
| Low Priority Services |
| Quarterly Maintenance Visit |
Early Warning and Preventive Maintenance for:
| Hardware (memory, disk, RAID and UPS) |
| Microsoft Windows Server |
| Active Directory |
| Linux |
| Microsoft Exchange |
| Microsoft SQL Server |
| Microsoft Small Business Server |
| Citrix Metaframe |
| Anti-Virus |
Full Server Maintenance
Full Server Maintenance is a complete, 24x7 server monitoring, remediation, maintenance and management solution. Engineers in the Network Operations Center monitor and troubleshoot server problems based on alerts and early warning information received from the unobtrusive background service software. Full Server Maintenance covers the following:
| 24x7 monitoring and troubleshooting |
| Anti-Virus License |
| Anti-Virus Management |
| Backup Management |
| Patch Management |
| Service Pack Installation |
| Log Maintenance |
| Virus Definition and Prevention |
| Server Tuning and cleaning |
| Low Priority Services |
| Quarterly Maintenance Visit |
| 1 Hour Monthly on site |
Early Warning and Preventive Maintenance for:
| Hardware (memory, disk, RAID and UPS) |
| Microsoft Windows Server |
| Active Directory |
| Microsoft Exchange |
| Microsoft SQL Server |
| Microsoft Small Business Server |
| Anti-Virus |
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